How social media helps you stay connected to your GP Practice or Pharmacy

Have you ever missed a flu clinic or been unsure whether your practice is open over a bank holiday?

Increasingly, this kind of information is being shared on social media, often faster and more clearly than through any other channel.

More GP practices and community pharmacies are now using platforms like Facebook and Instagram to help patients stay informed, manage their care, and get the support they need without waiting in a phone queue.

If you follow your local surgery or pharmacy online, here’s how it can help you.

1. Stay updated on key services and changes

From appointment booking updates to clinic reminders and prescription advice, practices often share timely posts that help you avoid delays or missed opportunities.

2. Get the right help, more easily

Social media is used to explain services like Pharmacy First, enhanced access, or how to cancel an appointment. This means you can often get seen quicker by choosing the best option straight away.

3. Manage more of your care online

Posts often link to digital tools like the NHS App, where you can order medication, view test results or book appointments without needing to call the practice.

4. Learn about local support you may not know exists

Many people don’t realise they can access services like contraception reviews, blood pressure checks, or self-referral options without speaking to a GP first. Social media helps raise awareness of what’s already available.

5. Read trusted health information, not guesswork

Some posts include links to articles from Patient.info, giving you clear, reliable guidance on symptoms, treatments and services, reviewed by clinical experts and written for patients.